Return & Refund Policy
Eligibility for Returns
Returns are accepted only in the following cases:
The product is damaged, defective, or physically broken
You received the wrong product or variation
The product is missing parts or accessories
A return request must be submitted within 1 day of delivery.
Conditions for Return Approval
 To qualify for return approval:
The item must be in its original condition and packaging
All accessories, stickers, and box contents must be included
The product must not show signs of misuse or physical damage
An unboxing video or clear photos may be required as proof
Returns will not be accepted for change-of-mind purchases.
Non-Returnable Items
The following items are not eligible for return:
Used or tampered products
Hygiene-sensitive items such as ear accessories (where applicable)
Products damaged due to improper use, accident, or personal negligence
Discounted, clearance, or promotional items (unless defective)
Refund or Replacement Process
Once the returned item is inspected and approved:
You may receive a replacement product, or
A refund may be issued based on case review
Refund methods may vary depending on the original payment type.
Return Shipping Responsibility
Return shipping costs may be:
Covered by Flick Official if the mistake is on our side, or
Paid by the customer in other situations
Return shipping rules depend on case-specific conditions.
Order Cancellation
Orders may be cancelled before shipment.
Once the product has been dispatched, cancellation will no longer be possible and the return policy will apply instead.
Contact for Return Requests
To submit a return or refund request, please contact us with your:
Order ID
Product details
Issue description at:
Where gamers meet premium.